FAQ
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our services, products, and processes at Albion. Whether you are looking for information on our printing options, delivery times, or technical capabilities, this page is designed to quickly guide you to the answers you need. If you can't find what you're looking for, please don't hesitate to contact us; our team is here to help you every step of the way.
Delivery
How long does it take to process my order?
What happens if I change my mind and want to change my order once it has been placed?
Once an order is placed and paid for on our online store, you cannot make any changes. Therefore, it is very important that you check so that your order is correct before proceeding with the payment of your order. Look here to see our return policy.
Can I return a purchased product?
No, since these products are customized to your needs, we do not accept returns.
Shipping and delivery
Delivery times are calculated from the end of production. Since carriers are beyond our control, Albion is not responsible for delays and/or damage incurred during shipping. Title for completed work passes transfers to the client upon delivery to the carrier at the shipping point. We are NOT responsible for delays or damage incurred after your shipment leaves our facility.
What should I do if my item arrives damaged?
Please contact us within 5 business days. If the package appears damaged upon delivery, be sure to note this when signing for it.
Order history
Can I see my previous transactions on your online store?
Yes, by registering with us through our online store, you can check your order status online and view your previous order history. You can also change your password or make changes to your address book.
